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Terms and Conditions
By booking a tour with us, or renting an electric bike from us, you are deemed to
have accepted these Terms and Conditions. Please take a moment to read them!
The risks and your responsibilities:
I (being the person who is either booking an electric bike guided tour or renting the eBike and
Accessories from Electric Mountain Bike Tours NZ accept that cycling and associated activities have
inherent risks, and can be dangerous. I understand that these risks can include (but are not limited to):
riding in traffic, navigational difficulties , poor weather, uneven or potentially slippery roads and trail
surfaces, collisions (with other vehicles, pedestrians and/or other objects), physical strain from lifting or
otherwise handling the eBikes. I am physically fit and have fully disclosed to you my injuries and medical conditions that might effect my ability to safely ride an electric bike, including (but not limited to): heart conditions; epilepsy; pregnancy; bone disorders/dislocations; asthma; panic/anxiety attacks; recent sprains/muscular injuries; disabilities/physical impairment.
I understand that New Zealand law requires the use of bicycle helmets and I agree to wear the cycle
helmet provided to me by Electric Mountain Bike Tours NZ at all times that I am using the eBike. I will
also use the provided bike lock to secure the bike at all times that I am not riding it. I agree to abide by
all New Zealand road rules and to comply with all instructions given to me by any representatives of
Electric Mountain Bike Tours NZ. I agree to use the eBike and accessories provided for my guided tour
or rented by me in a lawful and safe manner at all times whilst they are in my possession and I
understand that my behaviour whilst using the eBike will affect the risks that I may be exposed to.
I agree that Electric Mountain Bike Tours NZ has no control over these risks. I will ensure that, during
my tour or the period of my rental, my ability to safely and responsibly ride the eBike will not be
impaired by either alcohol or drugs. I agree that you consider that I am not able to safely and
responsibly ride the eBike, you are entitled to refuse to allow me to participate in the tour or do the
rental. I also accept that you may delay or stop me participating without any reason or compensation.
And I consent to any medical treatment to me while or after participating. I understand and agree that I
must show you my passport or a valid driver’s license before starting any rental – to confirm my identity.
I agree that you may retain a copy of my passport or driver’s license for that purpose.
When I am renting an eBike, I agree to return the eBike promptly by no later than the expiry of the
agreed rental period. I agree that my failure to do so will result in an additional charge of NZ$35 for
every hour (or part thereof) that passes after expiry of the selected rental period and prior to the return
of the eBike and accessories to Electric Mountain Bike Tours NZ. I will not lend or otherwise allow any
other person to use the eBike and accessories – they are provided solely for use by me.
I also agree that Electric Mountain Bike Tours NZ retains ownership of any photos or videos that it
takes of me during my tour or rental. I consent to Electric Mountain Bike Tours NZ using such photos
and videos for any purpose, including without limitation any promotional or marketing activity (whether
in print, online or otherwise) that Electric Mountain Bike Tours NZ wishes to undertake.
Damage to or loss of eBike or any accessories.
I accept full responsibility for the eBike and all accessories provided to me for my guided tour or rented
to me. Except for fair wear and tear, I agree to pay all costs in the event of any damage to the eBike, any
of the accessories or other people’s property, during my guided tour or during the period of the rental
of the eBike and accessories by me. In the event that the eBike or any of the accessories are lost or
stolen, or where Electric Mountain Bike Tours NZ deems that repairs are not practicable or that the cost
of the repairs are likely to be more than the cost of replacement, I agree to pay the full cost of replacing
the eBike and accessories, including (but not limited to) all shipping and associated costs. I understand
that at the time of booking or rental my bank or credit card details will be kept and be charged in the
event of any of the above circumstances.
Cancellations and late arrivals:
I acknowledge that Electric Mountain Bike Tours NZ cancellation policy in relation to my booking is as
follows:
Our cancellation policy for bookings is as follows: We offer a 100% refund if you cancel at least 48 hours
before the time the tour or rental is scheduled to start. If you cancel within 48 hours of scheduled
departure time, no refund is possible. Cancellation should be by email to
hello@electricmountainbiketoursnz.co.nz or please call or text on +64 273224224. Tours and rental
sessions start promptly, at the scheduled departure or collection time. As such, we recommend that you
arrive 10-15 minutes early, so you have time to fill out your waiver forms and be fitted for your bike.
Unfortunately, out of courtesy to our other guests, we can’t delay the departure of our tours if you are
running late. If you are late (or think you might be), please call +64 273224224. We might be able to
reschedule you on a later tour or on a later rental session, but that will be subject to availability. No
refunds are available if you miss your tour or rental due to being late for any reason.
In addition, due to the nature of the tours and rentals and the environment they are conducted within,
Electric Mountain Bike Tours NZ at times will make decisions to cancel or postpone any tours or rentals
based on weather, genuine safety concerns or any other events or circumstances that, in the sole
opinion of Electric Mountain Bike Tours NZ, prevent operation. If cancelled by Electric Mountain Bike
Tours NZ for these reasons, you will receive a full refund within 7 calendar days of the date of
cancellation.”
Credit card pre-authorisation (Rentals only)
I agree that Electric Mountain Bike Tours NZ is entitled to take a pre-authorised amount of up to
NZ$500 against my credit card. In the event that Electric Mountain Bike Tours NZ determines that any
loss or damage occurs for which I am liable under the terms of these terms and conditions, or if I return
the eBike late, I authorise Electric Mountain Bike Tours NZ to complete the pre-authorised credit card
transaction in such amount as Electric Mountain Bike Tours NZ in its sole discretion deems appropriate
(up to the pre-authorised amount). I agree that the amount so taken by Electric Mountain Bike Tours
NZ will satisfy the corresponding amount of my liability under these terms and conditions but will not
limit any other liability I may have under these terms and conditions.
Liability
To the maximum extent permitted by law, the liability (whether in contract, tort, under statute or
otherwise) of Electric Mountain Bike Tours NZ (including its directors, owners, staff, volunteers or
associates) shall be limited to an aggregate amount equal to the amount of the fees paid by me, or on
my behalf, to Electric Mountain Bike Tours NZ for the guided tour or the rental of the eBike and
accessories. I release, waive and indemnify Electric Mountain Bike Tours NZ (including its directors,
owners, staff, volunteers or associates) from and against all claims, losses, damages or expenses
(including without limitation legal costs) resulting from my participation in a guided tour or my rental of
the eBike and accessories. I agree to assume all responsibility for any personal injury, loss, damage to
property, disruption to travel plans or indirect or consequential loss or damage of any kind (including,
without limitation, financial loss or loss of profit) arising as a result of or in connection with my
participation in a guided tour with, or my rental of the eBike and accessories from, Electric Mountain
Bike Tours NZ.
Governing law
The law governing these terms and conditions is the law of New Zealand. The courts of New Zealand
shall have exclusive jurisdiction in respect of any dispute between the parties. INITIAL HERE:
I Acknowledge that all the information I have provided is true and correct. I understand and Agree to
all the Terms and Conditions set out by Electric Mountain Bike Tours NZ and have provided all the
information required for bike rental or tours.
Name:_________________________________
Signature:______________________________
Date:__________________________________